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Board Training

Board training ensures effective governance within health centers.

It equips board members with the necessary knowledge and skills to fulfill their roles effectively. By investing in board training, health centers can strengthen their performance and sustainability.

Utilizing 15-20 minutes at the beginning of each Board meeting, SHS will conduct brief “what you need to know” micro-training sessions on a variety of topics. 

We offer a menu of 29 Board training topics across two tracks:  FQHC Compliance and Board Effectiveness.   Training can include all 29 topics or we can mix and match the topics of most interest to you and your Board.

Series One: Compliance Topics
Series Two: Board Effectiveness

“SHS conducted a yearlong series of mini-trainings for our Board of Directors – all we needed was 15-20 minutes per month. They are extremely knowledgeable about FQHC requirements. The trainings were informative and well-received…”

– John Milligan

FQHC Compliance Training

We offer comprehensive FQHC compliance training tailored to each health center’s needs. Our training sessions cover a range of critical areas and ensure the Board fully understands all federal health center requirements and program expectations.

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Board Effectiveness Training

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Our board effectiveness training focuses on maximizing the effectiveness of board members in fulfilling their roles. Covering essential topics such as mission preservation, policy development, CEO/Executive Director relationship, performance monitoring, board composition, and community engagement, our training equips board members with the skills needed to govern effectively and support the health center’s mission and goals.

What Our Clients Say

Testimonials

Having worked with community health centers nationwide, we bring a high level of understanding and expertise in the priorities and operational systems inherent in the CHC model of care.

They are exceptionally well organized and thorough, at all phases of a project. We have worked with them to develop major funding applications and reports, as well as to deliver board trainings on FQHC compliance issues.
Callen-Lorde Community Health Center, New York, NY
When we work with SHS, we know we will always get a high quality grant application that paints a unique picture of our health center and reflects our strengths and capabilities.
PrairieStar Health Center, Hutchinson, KS
The grants they write are succinct, clear and present our health center’s needs and strengths in a straightforward way. They are very detail oriented and always make sure things are done right.
Community Health Center of Richmond, Staten Island, NY
The quality of SHS' work is exceptional. We ended-up scoring a 95 on our New Access Point!
The Effort Inc., Sacramento, CA
They set a schedule with us, and met all deadlines on time or early. The deliverables were 100% comprehensive and easy to understand.
Community Health Centers of Western KY, Greenville, KY
The success of our work with SHS is evident in the tools they created for us that are still in use years after they were developed.
Fair Haven Community Health Center, New Haven, CT
SHS consultants are skilled at handling health data and statistics related to health disparities and needs assessments, skillfully demonstrating the relationship between the data and community needs.
Blackstone Valley Community Health Care, Pawtucket, RI
SHS wrote an excellent New Access Point application for us that was funded successfully. We were the only applicant in all of New York State that had a NAP funded in that round.
Upstate Family Health Center, Utica, NY
The Expanded Medical Capacity grant they wrote for us scored a 94 out of 100 possible points, and the Dental Expansion grant they wrote scored a 99.
Blackstone Valley Community Health Care, Pawtucket, RI
We worked with SHS to complete our policy and procedure manual, which is approximately 1,000 pages. They provided excellent quality work that demonstrated their strong command of the subject matter.
Cornell Scott-Hill Health Corporation, New Haven, CT
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Series One --Compliance with FQHC Requirements

Understanding What is Required of All FQHCs

  1. Health Center Program Oversight
    • How HRSA makes sure health centers stay in compliance with all requirements
    • What happens if the health center is out of compliance
  2. Needs Assessment
    • Requirements for demonstrating the community’s need for services
    • Required annual service area review
  3. Sliding Fee Discount Program
    • Purpose of the sliding fee discount program
    • Eligibility for the sliding fee discount program
    • Structure of the sliding fee discount program
  4. Required and Additional Health Services
    • Defining the health center’s scope of services
    • Which services are required and which are optional
    • How the health center determines what services to offer
  5. Accessible Locations and Hours of Operation
    • Requirements for site locations
    • Requirements for hours of operation
  6. Clinical Staffing
    • How health centers determine the number and types of clinical staffing needed
    • How clinical staff are credentialed, privileged, and evaluated to ensure they are qualified and competent
  7. Key Management Staff
    • What types of key management staff are required
    • Direct hire vs. contractual
    • Needed documentation
  8. Coverage for Medical Emergencies
    • Responding to medical emergencies while the health center is open
    • After hours care
  9. Continuity of Care and Hospital Admitting
    • Relationships with local hospitals
    • Hospital admitting privileges vs using hospitalists
    • Following up with patients using hospital services
  10. Quality Improvement/Assurance
    • Purpose of a QI/QA program
    • Required components of a QI/QA program
    • Board’s role in QI/QA
  11. Contracts
    • When a health center must have a contract for services
    • Required elements of a patient service contract
    • Board’s role in contracting for  services
    • Procurement procedures
  12. Conflict of Interest
    • Definition of conflict of interest
    • Disclosing a conflict of interest
    • Required response to any real or perceived conflict of interest
  13. Collaborative Relationships
    • Types of community providers and agencies health centers are required to collaborate with
    • How health centers can document community collaborations
  14. Financial Management and Accounting Systems
    • Safeguarding health center assets
    • Policies and procedures
    • Documenting how federal grant dollars are being used
  15. Billing and Collections
    • Timely billing and collection of insurance payments, including Medicaid and Medicare
    • Making reasonable efforts to collect self-pay fees from patients
    • Policy for waiving fees
  16. Budget
    • Components of the annual health center program budget
    • Process for developing, approving, and submitting the budget
  17. Program Monitoring and Data Reporting Systems
    • How the health center uses data to monitor its own performance
    • Submitting performance data to HRSA
  18. Board Authority
    • Responsibilities of Board members
    • Requirements for how the Board functions
    • Policies and procedures
    • Strategic planning
  19. Board Composition
    • Number and types of Board members required
    • Restrictions on types of Board members
    • Patient majority

Series Two -- Board Effectiveness

Maximizing the Effectiveness of Your Board of Directors

  1. Mission
    • Defining and preserving the mission of the health center
    • Reviewing and updating the mission
  2. Policies
    • Types of policies required
    • Processes for drafting, reviewing, updating, and approving policies
  3. Safeguarding Assets 
    • Health center finances
    • Separation of duties
    • Budget and audit
  4. Relationship between the Board and CEO/Executive Director
    • Selecting the CEO/Executive Director
    • Evaluating the CEO/Executive Director
    • Supporting the CEO/Executive Director
  5. Monitoring and Evaluating Performance
    • Monitoring and evaluating health center performance
    • Monitoring and evaluating Board performance
  6. Board Composition
    • Board composition and size
    • Eligibility and selection
  7. Board Membership
    • Recruiting new Board members
    • Retaining Board members
    • Term limits
  8. Board Member Roles
    • Membership at large 
    • Board Officers
    • Committees
    • Job descriptions
  9. Board Meetings
    • Meeting requirements
    • Meeting procedures
    • Meeting follow-up
  10. Interaction with the Community
    • Public relations
    • Community fundraising
    • Relationships with the health center staff
    • Relationships with the target population and patients