Policies & Procedures

Policies and procedures are essential for ensuring consistent operations, especially vital for FQHCs. SHS will draft tailored policy manuals covering topics including HR, clinical operations, quality improvement, and patient safety. Up-to-date manuals help you ensure compliance and promote operational efficiency for your health center.

“Any staff member can open up one of our policies and understand exactly what they need to do. The policies were based specifically on our systems and the way our health center operates…..”

– Fair Haven Community Health Center, New Haven, CT

Our Policy
Development Process

SHS can help you create FQHC compliant policy manuals customized to your health center’s needs. We work with you to identify, update, and draft policies that meet compliance standards and support day-to-day operations.

What Our Clients Say

Testimonials

Having worked with community health centers nationwide, we bring a high level of understanding and expertise in the priorities and operational systems inherent in the CHC model of care.

They are exceptionally well organized and thorough, at all phases of a project. We have worked with them to develop major funding applications and reports, as well as to deliver board trainings on FQHC compliance issues.

When we work with SHS, we know we will always get a high quality grant application that paints a unique picture of our health center and reflects our strengths and capabilities.

The grants they write are succinct, clear and present our health center’s needs and strengths in a straightforward way. They are very detail oriented and always make sure things are done right.

The quality of SHS' work is exceptional. We ended-up scoring a 95 on our New Access Point!

They set a schedule with us, and met all deadlines on time or early. The deliverables were 100% comprehensive and easy to understand.

The success of our work with SHS is evident in the tools they created for us that are still in use years after they were developed.

SHS consultants are skilled at handling health data and statistics related to health disparities and needs assessments, skillfully demonstrating the relationship between the data and community needs.

SHS wrote an excellent New Access Point application for us that was funded successfully. We were the only applicant in all of New York State that had a NAP funded in that round.

The Expanded Medical Capacity grant they wrote for us scored a 94 out of 100 possible points, and the Dental Expansion grant they wrote scored a 99.

We worked with SHS to complete our policy and procedure manual, which is approximately 1,000 pages. They provided excellent quality work that demonstrated their strong command of the subject matter.