A robust Quality Improvement/Quality Assurance (QI/QA) program is crucial to your ability to ensure high quality care while meeting a myriad of FQHC requirements. Let us help you create or improve your QI/QA systems to enhance care quality, efficiency and patient satisfaction.
“We worked with Shoreline on a QI project to improve patient flow, visit efficiency, and billing practices… Shoreline knows how to ask the right questions and can easily converse with all levels of staff. “
– Fair Haven Community Health Center, New Haven, CT
Empower your staff by giving them the tools they need to foster a culture of continuous improvement and patient-centered care.
SHS has over 25 years of experience helping health centers develop and successfully implement QI/QA systems and activities to meet federal regulatory requirements. We will collaborate with your staff to create processes that work for you, from incident management and sentinel event response to patient complaint management and clinical peer review systems.
We don’t just develop the required QI policies and procedures; we actively support system implementation, execute quality improvement cycles, and offer onsite staff training. Our hands-on approach ensures that your staff is well-equipped to carry forward the QI initiatives, leading to sustainable improvements in service delivery, patient outcomes, and regulatory compliance.
Having worked with community health centers nationwide, we bring a high level of understanding and expertise in the priorities and operational systems inherent in the CHC model of care.
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